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How To Help Someone



Hope Villages of America
24 Hour Crisis Hotline: (727) 442-4128
TTY: (727) 446-2448 Outreach: (727) 441-2029

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Gulfcoast Legal Services


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National Center on Domestic & Sexual Violence



CASA - Community Action Stops Abuse 
24-Hour Domestic Violence Hotlines: 727-895-4912 / TTY: 727-828-1269

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Pinellas County Clerk of Court



Florida Domestic VIolence Hotline

Domestic Violence Hotline: 1-800-500-1119 and Florida Relay 711

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National Domestic Violence Hotline

1.800.799.SAFE (7233). TTY 1.800.787.3224

Make Time

​​If you decide to reach out to an abuse victim, do so during a time of calm. Getting involved when tempers are flaring can put you in danger. Also, make sure to set aside plenty of time in case the victim decides to open up.

Start The Conversation

You can bring up the subject of domestic violence by saying that you have noticed some changes that concern you. Do not try to force the person to open up; let the conversation unfold at a comfortable pace. Take it slow and easy. Just let the person know that you are available and offer a sympathetic ear.

Listen Without Judgment

If the person does decide to talk, listen to the story without being judgmental, or interrupting. Chances are if you actively listen, the person will tell you exactly what they need. Just give the person the full opportunity to talk. You can ask clarifying questions, but mainly just let the person vent their feelings and fears. You may be the first person in which the victim has confided.

Believe The Victim

Because domestic violence is more about control than anger, often the victim is the only one who sees the dark side of the perpetrator. Many times, others are shocked to learn that a person they know could commit violence. Consequently, victims often feel that no one would believe them if they told people about the violence.


Validate The Victim’s Feelings

It's not unusual for victims to express conflicting feelings about their partner and their situation. These feelings can range from guilt/anger, hope/despair, and love/fear. If you want to help, it is important that you validate the person’s feelings by letting them know that having these conflicting thoughts is normal. But it is also important that you confirm that violence is not okay, and it isn't normal to live in fear of being physically attacked.


Offer Specific Help

Help the victim find support and resources. Look up telephone numbers and websites for shelters/domestic violence centers, social services, attorneys, counselors, or support groups. If available, offer brochures or pamphlets about domestic violence. Identify strengths and assets, and help the person build and expand upon them, so they find the motivation to help themselves. The important thing is to be available at any time. Just indicate how you can be reached if needed.

Focus on Safety

Let the person know that you are concerned for their safety. Help them to think about a plan of action should violence occur again and particularly if they are trying to end the relationship. Ending the relationship can be a dangerous time in domestic relationships. Some studies indicate that leaving increases the chances of being killed by 75%. Help the person identify risks and ways to reduce them. Information on developing safety plans is available on most domestic violence websites.

Call The Police

If you know that violence is actively occurring, call 9-1-1 immediately. If you hear or see physical abuse taking place, call the police. The police are the most effective way to remove the immediate danger to the victim and children. There are no situations in which children should be left in a violent situation. Do whatever is necessary to ensure their safety, even if it means going against the wishes of your victim friend or the wishes of the abuser. In actively violent situations, calling child protective services is not the problem, it’s part of the solution. 1-800-96-abuse.

Things To Say

  • I believe you.

  • This is not your fault.

  • You don't deserve this.

  • I’m concerned for you and your safety.

What Not To Do

  • Avoid bashing the abuser. Focus on the behavior, not the personality.

  • Never blame the victim. That's what the abuser does.

  • Don't underestimate the potential danger for the victim and yourself.

  • Don't promise any help that you can't follow through with.

More Ways To Help

Click to download

Video: Effective Communication with Students About Teen Dating


Presented by Melissa Dohme-Hill and Hannah McCall, MSW of Hands Across the Bay, in partnership with the Education, Training and Education Committee (formerly Primary Prevention Committee) of the Pinellas Coalition to End Domestic Violence

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